DUNE BLANCHE

Privacy Policy

Effective Date: September 22, 2025

Dune Blanche Inc (“we,” “our,” or “us”) is committed to protecting the personal information of everyone who visits our website or purchases from us. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it.

By accessing www.duneblanche.ca or placing an order, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

•       Full name and email address

•       Billing and shipping address

•       Phone number

•       Payment information (processed securely by our payment provider; we do not store card details)

•       Order history and preferences

•       Messages and communications you send us

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical data, including:

•       IP address and browser type

•       Pages visited, time spent, and referring URLs

•       Device and operating system information

•       Cookie and tracking data (see Section 5)

2. How We Use Your Information

We use the information we collect to:

•       Process and fulfill your orders

•       Send order confirmations, shipping updates, and receipts

•       Respond to your inquiries and provide client support

•       Send promotional emails and offers (with your consent)

•       Improve our Site, products, and customer experience

•       Detect and prevent fraud or unauthorized access

•       Comply with applicable Canadian law

3. Legal Basis for Processing

We process your personal information on the following legal grounds under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation:

•       Consent — where you have given us explicit permission

•       Contract — to fulfill an order you have placed

•       Legitimate interests — for fraud prevention, security, and service improvement

•       Legal obligation — where required by law

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only as follows:

•       Payment processors — to securely handle transactions

•       Shipping and logistics providers — to deliver your order

•       Email and marketing platforms — to communicate with you (subject to their own privacy policies)

•       Analytics providers — to understand how our Site is used

•       Legal and regulatory authorities — where required by law

All third-party service providers are bound by confidentiality obligations and may only use your data for the purpose of providing services to us.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our Site. These may include:

•       Essential cookies — necessary for the Site to function (e.g., shopping cart, session management)

•       Analytics cookies — to understand traffic and usage patterns (e.g., Google Analytics)

•       Marketing cookies — to serve relevant advertising (where applicable)

You may disable cookies in your browser settings at any time. Note that some Site features may not function correctly if cookies are disabled.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Order and transaction records may be retained for up to seven years for legal and accounting purposes. You may request deletion of your data at any time (see Section 8).

7. International Data Transfers

Our Site is hosted and operated in Canada. If you are visiting from outside Canada, please be aware that your information may be transferred to and processed in Canada. By using our Site, you consent to this transfer.

8. Your Rights

Under PIPEDA and applicable provincial privacy law, you have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Withdraw consent to marketing communications at any time

•       Request deletion of your personal data (subject to legal retention obligations)

•       Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at contact@duneblanche.ca with the subject line "Privacy Request." We will respond within 7 days.

9. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and restricted access controls. While we take every reasonable precaution, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site after any update constitutes acceptance of the revised Policy.

12. Contact

For privacy-related questions or requests, please contact:

Dune Blanche

Dune Blanche Inc, Toronto, Ontario, Canada M3A 2A2

Email: contact@duneblanche.ca

Phone: +1 (942) 880-0053